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Politique de confidentialité

mai 20, 2020 par supadmincolofranceusr

privacy policy


This Personal Data Protection and Cookies Policy applies to personal data collected via the website at (hereinafter the “Site”), which is published and operated by FRANCE ROOM

Company name: FRANCE ROOM

APE code: 6831Z Real estate agencies

Headquarters: 37 Rue Saint Sébastien, 13006 MARSEILLE, France

RCS: 831 405 147 MARSEILLE

Company form: SARL

Intracommunity VAT number: FR36831405147

Telephone number: 04 69 96 60 77


Publication Manager: Elhadji Moussa FALL


N °: CPI 1310 2017 000 022 272

Card issued by the CCI: Marseille-Provence

Financial guarantee fund: GALIAN ASSURANCE

TRANSACTION financial guarantee amount: € 120,000.00

FINANCIAL GUARANTEE Amount: € 120,000.00




FRANCE ROOM is concerned with the protection of privacy and personal data. Thus, it takes care to adopt and respect a personal data processing policy in accordance with the regulations in force, and in particular with the General Data Protection Regulation n ° 2016/679 of April 27, 2016 (hereinafter the “GDPR”).

The purpose of this Personal Data and Cookies Protection Policy is to set out the terms and conditions for the processing of personal data of Site users and the use of cookies on the Site.

Article 1 – Introduction

In this Personal Data and Cookies Protection Policy, all references to “our”, “us”, “ours” or “company” are deemed to refer to the company FRANCE ROOM.

By providing us with your personal information, you accept this Personal Data Protection and Cookies Policy and you authorize us to collect, process, use and disclose your personal data in accordance with the terms and conditions herein. If you do not accept our Personal Data Protection and Cookies Policy, please do not provide us with any personal information about yourself.

This Personal Data and Cookies Protection Policy is an integral part of the General Conditions of Use appearing at the following URL         which govern overall use of the site. We will only use your personal data for the purposes and for the purposes described below.

This Policy for the Protection of Personal Data and Cookies may be subject to updates. We recommend that you check this page regularly to ensure you are aware of the most recent version.

Article 2 – Personal data and data controller

Personal data is all information concerning an identified or identifiable person within the meaning of the legal provisions in force.

FRANCE ROOM, the contact details of which appear in the preamble above, is responsible for the processing of personal data collected and processed under the conditions of this Data Protection and Cookies Policy.

Article 3 – Categories of personal data

When using the Site, you may be required to provide us with personal data concerning you, such as your name, contact details, personal preferences and more generally any information relating to the use of the Site and any necessary information or useful for the performance of our services.

You can decide which personal data to provide to us. We only collect personal data that you choose to share with us. In some cases, we will offer to choose whether or not to receive information from us or from partners (for example, by offering you the option of accepting or refusing to receive special promotional offers). In other cases, you will not be able to refuse, in particular in cases where we comply with contractual obligations to which you have adhered, where we manage a transaction requested by you or when the legal provisions require it. .

You can choose to communicate personal data to us in particular in the following situations: request for information, contact, registration on the Site, purchase of a product, response to a survey, information of any form in which your personal information appears, transmission of information, participation in a competition, publication of information in sections of the Site accessible to the public or benefit from a promotion.

Article 4 – Purposes of processing personal data

We may use and process the personal data that you have communicated to us to provide you with the specific services that you have requested, as well as with a view to offering you additional services that may be of interest to you.

For example, the different purposes for which we use your personal data are detailed below.

Commercial communications . We may use your personal data to communicate with you about our products and services, and those of our subsidiaries, affiliates and parent companies as well as any other related company, but also to send you any updates relating to our products and / or services.

Marketing analysis . We may use your personal data for internal marketing analysis, for example to assess trends among our consumers or to measure the amount of traffic on our Site.

Operations . We may use your personal data to provide you with specific services you request or additional services that may be of interest to you, to manage your account and your transactions such as credit card payments, or for the execution of these transactions (for example, delivery).

Customer services . We may use your personal data to answer your questions and inquiries, for example when you contacted our customer service team, or to notify you of changes to our products, services, our terms and conditions or to this Personal Data Protection and Cookies Policy.

Technical maintenance . We may use your personal data for system administration purposes, as well as to diagnose service or technology problems reported by our engineers, which may be related to IP addresses controlled by an Internet service provider. or a specific web company.

Sending to a friend . When you provide us with information relating to a third party, in particular when you ask us to send information relating to the Site to a third party, we will only send this third party information that you have specifically requested to be sent. We will not send him additional messages on the basis of the information that you have communicated to us on this third party.

Article 5 – Legal bases for processing personal data

We will only process your personal data if we have a legal basis to do so. This legal basis will depend on the purposes for which we have collected and used your personal information. In most cases, the legal basis will be one of the following.

Consent:  for example, when you have given your consent to receive marketing content from us. You can withdraw your consent at any time, in particular by clicking on the “Unsubscribe” link at the bottom of each marketing email that we send to you.

Our legitimate business interests:  when we need to understand our customers, promote our services and act effectively, provided that this is always done in a legitimate manner without unduly prejudicing your privacy and other rights . For example, we will invoke this legal basis when we carry out market analyzes to understand our customers in sufficient detail to be able to create new products and improve the image of our brands.

Execution of a contract concluded with you:  when we need to take measures before concluding a contract with you. For example, if you purchased a product from us or book accommodation and we need to use your contact information and payment information to process your request.

Compliance with laws:  when we are subject to a legal obligation and we, FRANCE ROOM, must use your personal information to comply with this obligation.

Article 6 – Communication of personal data

Your personal data is precious and we only share it with third parties guaranteeing them adequate protection, in accordance with applicable law and, in certain cases, only when you have consented.

Subject to compliance with applicable law, we may be required to disclose your personal data:


to third parties, subject to your prior consent;


to our service providers and subcontractors, including our affiliates, responsible for carrying out transactions on our behalf or for providing services to us provided that these service providers and subcontractors do not collect, use or disclose not personal information for any use other than carrying out these operations on our behalf, or for providing services to us or for any other legal purpose;


to third parties who, in our reasonable judgment, provide or seek information in their capacity as legal representatives authorized or authorized by you;


to carefully selected third parties, including our affiliates, to send you marketing and promotional information that may be of interest to you. In this case, these companies may be bound by confidentiality obligations and restrictions relating to the use of your personal data. We will only allow third parties who are not affiliates to send you such marketing and promotional information if we have obtained your express prior consent;


to any natural or legal person, including our affiliated companies, in the event of sale, merger, consolidation, change of control, transfer of significant assets, financing, restructuring or liquidation involving the transfer, sale or transfer to this third party of information concerning your relationship with our company, including and without limitation, the personal data that you have communicated to us as well as any other information concerning your relationship with our company;


to judicial, government or regulatory bodies, or other third parties in order to comply with applicable laws, or when we believe this action is necessary to comply with applicable laws, or to detect, protect or defend our company and / or any other third party in the event of error, negligence, breach of contract, theft, fraud or any other harmful or unlawful activity, in order to comply with our auditing and security requirements or in order to verify compliance with our corporate policies, procedures, legal or contractual obligations.

Article 7 – Storage of personal data

We will keep your personal data for the time necessary to accomplish the purposes described in our Personal Data Protection and Cookies Policy, if necessary increased by the legal periods of archiving, conservation of certain data and prescription. At the end of this period, they will be deleted or, in certain cases, made anonymous.

For example, if you purchased one of our products, we will keep a record of your purchase for the period required for billing, taxes and warranty. We may also keep a record of correspondence exchanged with you (for example, if you have made a complaint) as long as necessary to protect us from any legal action.

In the event that we have collected personal data on the basis of your consent and that we have no other legal basis authorizing us to continue this processing, if you subsequently withdraw your consent, we will then delete your personal data.

Article 8 – Cookies

Like many other websites, we use cookies, scripts, web beacons, e-tags, web beacons and similar technologies (collectively called “cookies”) to allow us to collect and store information about people who consult the Site.

Cookies are text files, containing small amounts of information, that are downloaded to your computer or mobile device when you visit a website or mobile application. Cookies are commonly used to operate websites, improve their functioning and make them more efficient.

Cookies have different functions, they allow you to navigate between pages efficiently, by remembering your preferences, and generally improve your use of the site. They can also make the advertisements offered online more relevant to your interests. For more information on cookies, you can consult the site .

What types of cookies are used on the Site?

The Site uses both original cookies, placed directly by us on your device when you visit the Site, and third-party cookies, placed by third parties on our behalf to help us analyze the use of the Site.

The cookies that can be used on the Site have been classified according to the following categories.

Category 1: Strictly necessary cookies

These cookies are essential for browsing a website and using its functionality, for example to access secure areas of a website. Without these cookies, the services you have requested, such as shopping carts, electronic invoicing, are not possible.

Part of the absolutely necessary cookies that we can use on the Site: content management cookies that allow the Site content management system to function and template preference cookies that are necessary for mobile sites and give to the Site the aspect and the user-friendliness sought.

We may also use a social sharing cookie. This is a cookie that identifies you on social networks, such as Facebook and Twitter, and allows interaction between your activity on social network sites and on our Site via your management. It allows a smoother transition between sites.

Category 2: Performance cookies

These cookies collect information about how visitors use a website, for example, the most visited pages and possible error messages transmitted from the web pages. These cookies do not collect information that identifies a visitor. All the information collected by these cookies is aggregated and therefore anonymous. They only serve to improve the functioning of a website.

We use Google Analytics to analyze the use of our Site. This analytical tool uses “cookies”, which are text files saved on your computer, to collect standard logged information on the internet as well as information on visitor behavior in anonymous form. The information generated by the cookie about your use of the Site (including your IP address) is transmitted to Google. This information is then used to assess the use of the Site by visitors and to compile statistical reports on the activity of the Site. To opt out of Google Analytics tracking of visited websites, visit the following site: .

Category 3: Functionality cookies

These cookies allow a website to remember the choices you make (your username, your language or the region you are in) and to provide improved, more personalized functionality. These cookies are also used to remember changes you have made regarding text size, fonts and other elements of web pages that you can customize. In addition, they allow you to provide the services you have requested such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing on other websites.

With your agreement, we can place a cookie to memorize your preferences (preference cookie) which will thus prevent you from re-entering your data (country / age and language preferences) on our access page. This option is not suitable if you share your computer with another person.

We may also use session cookies. These are temporary cookies that facilitate the user’s navigation on the Site and memorize the preferences that you have chosen during the session. These cookies are deleted as soon as you leave the Site.

Category 4: Targeting cookies or advertising cookies

These cookies are used to publish advertisements that suit you better and are more in line with your interests. They also serve to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. They are generally placed by advertising networks with the authorization of the operator of a website. They remember your visit to a website and this information is shared with other companies such as advertisers. Very often, targeting or advertising cookies will be linked to the functionality of the site provided by the other company.

We do not currently use these types of cookies, but we may use them in the future. If we start to use this type of cookies, we will revise this Personal Data Protection and Cookies Policy accordingly to inform you of the type of targeting or advertising cookies that we use.

How to deactivate / activate cookies?

You can accept or refuse cookies by changing the options in your browser. However, you may not be able to use all of the Site’s interactive features if cookies are disabled.

There are several ways to configure cookies. Follow the instructions of your browser or your help screen to discover these functions. For example, in Internet Explorer, go to “Tools” then “Internet Options” and choose the “Security” and “Confidentiality” tabs to configure the browser according to your wishes. If you use different computers, in different locations, you must check that each browser is set according to your cookie preferences.

Some recent browsers have a website privacy policy analysis feature, which allows users to control their privacy wishes. These features are known as “P3P” (Privacy Preferences Platform).

You will find below additional information for each browser. For more information, you can consult the “Help” tab of your browser.

For Internet Explorer
Internet Explorer does not allow the management of cookies on a case by case basis. To delete all your cookies:

  • Click on “Tools” then on “Internet Options”
  • In the “General” tab, “Browsing history” section, click on “Delete”
  • Check the box “cookies” then click on “Delete”

For Safari

  • In the Safari menu, select “Preferences”
  • In the window that has opened, go to the “Security” tab
  • Click on “Show cookies”
  • In the window that has opened, find and select the cookies you want to delete, and click on “Delete”

For Chrome

  • From the Chrome menu, select “Settings”
  • Show advanced settings
  • Go to the “Confidentiality” paragraph
  • Click on “Content settings”
  • In the “cookies” paragraph (first paragraph), click on “cookies and site data”
  • Find the cookies you want to delete and click “OK”. You can also choose to delete all your cookies.

For Firefox

  • In the Firefox menu, go to “Tools” then in “Options”
  • On the “Privacy” tab, click on “Show cookies”
  • Find the Cookies you want to delete and click on “Delete Cookies”

You can also connect to the site , offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. You will thus be able to know the companies registered with this platform and which offer you the possibility of refusing or accepting cookies used by these companies to adapt to your navigation information the advertisements likely to be displayed on your terminal:  http: // .

This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralized interface allowing you to express your refusal or your acceptance of cookies likely to be used in order to adapt the navigation of your terminal to advertisements likely to be displayed there.

Article 9 – Security measures

We attach great importance to the security of your personal data and take care to take all the necessary precautions to guarantee their security. We have put in place suitable physical, electronic and administrative procedures to protect the information we collect. However, we do not control the confidentiality of exchanges before they reach us. Therefore, we recommend that you do not include confidential, proprietary or sensitive information in this type of communications.

In the unlikely event that we have any doubts about the security of personal data about you that is in our possession or under our control, we may contact you to let you know. If such notification is warranted, we will endeavor to act as quickly as possible under the circumstances and, to the extent that we have your email address, we may contact you through this.

We remind you that, in accordance with the General Conditions of Use of the Site of which this Personal Data Protection and Cookies Policy is an integral part, you are required to preserve the confidentiality of the password allowing you to access your account and you are responsible for all activity carried out using your account and password on the Site. It is therefore your responsibility to control the distribution and use of your password as well as the access and use of your account and to inform us when you wish to delete your account. We can in no way be held responsible or at fault for loss or damage resulting from your breach of this obligation.

Article 10 – Links to other websites

This Personal Data Protection and Cookies Policy does not apply to the processing of personal data, information and practices of third parties, including those operating any site to which the Site offers a link, and we accept no responsibility in this regard. .

The Site may contain links, references and content from other websites beyond our control. We inform you that we have limited or no control over these websites and that our Personal Data Protection and Cookies Policy does not apply to these websites. We invite you to read carefully the privacy and cookie statements, as well as the general conditions of the websites to which you access by a link, a reference or an interface.

Article 11 – Your rights

You have certain rights with regard to your personal data. These rights include in particular the right to withdraw your consent to the processing of your personal data (where you have consented), to object to the processing of your data for certain purposes, the right to access your personal data and the possibility of deleting or to restrict your personal data or, in certain cases, to obtain a copy which can be read by a machine. You can also unsubscribe from our marketing communications at any time. You have the right to give us specific instructions regarding the fate of your personal data after your death.

If you wish to exercise any of these rights, you can contact us using the contact details provided below in the “Contact” article by regular mail or by e-mail. Proof of identity may be required. We will process any request to exercise your rights in accordance with applicable law and any relevant legal exceptions.

You also have the right to complain to the data protection authorities if you believe that we have processed your personal data in an illegal manner or which infringes your rights. In France, you can contact the National Commission for Information Technology and Liberties (CNIL) whose website is accessible at the address .

For more information on your rights, in addition to the additional information below, we invite you to consult the CNIL website.
–  Right of access  : the right to obtain confirmation that your personal data is or is not being processed and, when it is, the right of access to said data as well as to information relating to the purposes of the processing (article 15 of the GDPR), it being specified, however, that manifestly unfounded, excessive or repeated requests may not receive a response;
–  Right of rectification  : the right to obtain, as soon as possible, the rectification of his personal data which you consider inaccurate (article 16 of the GDPR);
–  Right to erasure : the right to obtain the erasure of your personal data, under the conditions provided for in article 17 of the GDPR;
–  Right to portability  : the right to receive personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format (article 20 of the GDPR);
–  Right to limit processing  : the right to limit the processing of your personal data under the conditions of article 18 of the GDPR;
–  Right to withdraw consent : the right to withdraw your consent to the processing of your data if this processing is based on consent, it being specified that the withdrawal of this consent does not affect the lawfulness of the processing based on the consent carried out before its withdrawal ;
–  Right to  object: the right to object at any time, for reasons relating to your particular situation, to the processing of your personal data, when this is based on legitimate interest and under the conditions of ‘article. 21 GDPR;
–  Right to organize the fate of his personal data in the event of death : the right to define general or specific directives relating to the conservation, erasure and communication of your personal data after your death (law 78-17 of January 6, 1978 modified, art. 40, II);
–  Right to lodge a complaint with a supervisory authority  : without prejudice to any other administrative or judicial remedy, the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal data constitutes a violation of the regulations applicable to personal data (article 77 of the GDPR).

Article 12 – Cross-border transfer

In compliance with the regulations in force regarding the processing of personal data and subject to satisfying all the conditions applicable in terms of storage and / or transfer of personal data, the personal data concerning you may be stored and processed in any country in which we have services or establishments.

Article 13 – Contact

If you have a question about the confidentiality of your personal data, if you wish to express your concerns or send us a complaint relating to this Personal Data Protection and Cookies Policy, please contact us:

  • using the “Contact” form on the Site, or
  • by writing to the following address: FRANCE ROOM, 37 Rue Saint Sébastien, 13006 MARSEILLE, or
  • by sending us an email to

FRANCE ROOM ® is a registered trademark and protected by the INPI.

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